Techling partnered with a leading healthcare institution to introduce a unified digital system that enhanced the way doctors and nurses manage their work and interact with patients. The goal was to build a web and mobile application that allows patients and staff to use functions such as task lists, interactive slides, emailing patients, sharing contacts and a group calendar in one connected system.
It was challenging for healthcare institutions to work with multiple devices that performed distinct tasks. The existence of separate applications for task tracking, patient calling, calendar management and messaging caused the data to be scattered and operations to be slow. Since there was no centralised platform, users often had to switch between different applications, which could cause errors and consume more time. It was essential for Techling to design a platform where all major features worked seamlessly together, with every module being fully compatible.
If healthcare platforms perform well, patients can get better care, and the organisation runs more smoothly. Effectively, the client struggled to ensure the system ran efficiently and without delays, particularly during busy periods when multiple users simultaneously accessed different modules. The backend had to be efficient, and the delivery of the front end needed improvement. Striving for a smooth user experience, Techling ensured its platform ran reliably even under stress. Thus, efficiency had to be maximised, load tests carried out, and strong infrastructure implemented for high traffic periods.
It was also imperative that the system could be understood by many people—administrative staff, doctors, nurses, and even patients with varying technical backgrounds. The system needed to be user-friendly, easy to understand and easy to use with little training. Techling believed that users might find the platform difficult to use and give up, which would limit its effectiveness. Due to this, we had to pay special attention to user interfaces, accessibility measures, and collect ongoing feedback to improve the gameplay continually. Having an interface that looked and functioned well on both devices was crucial for user satisfaction and continued use.
Automated testing of the entire platform was achieved at Techling using the Selenium and Jest tools. Unit-level code correctness was validated using Jest, while Selenium handled functional testing for the whole interface. Each module was extensively tested in various situations, including heavy use and handling of rare issues.
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For example, stress testing involved 10,000 users simultaneously to assess how the application performed. Regression testing was carried out each time new code was deployed to guarantee it didn’t disrupt current features. Using these quality assurance methods enabled the platform to have fewer issues, which reduced post-launch support requirements and earned the trust of users.
The platform was safeguarded for the future by creating easy-to-understand and all-embracing APIs. All API endpoints were accompanied by usage examples, a list of authentication steps, and details on what to expect as a reply. By doing this, healthcare systems easily integrate third-party services such as billing or maintaining EHRs
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This simplified third-party integration, for instance, connects external billing systems or electronic health records (EHRs). Developers could use these APIs to build custom features or integrate new tools without modifying the core platform.
Making the platform popular required people to accept it, which happened when Techling adopted a user-focused approach. Feedback was gathered throughout the process at the wireframe, prototype and beta stages. Keeping navigation easy to use was a primary focus, so icons were marked, and the layout was well-planned. Some of the old options were removed to avoid confusion for users.
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For example, the dashboard displayed personalised views—doctors saw upcoming appointments and tasks, while administrative staff had access to communication tools and scheduling. Tooltips and onboarding tutorials were integrated for first-time users. This approach led to higher engagement and quicker adoption across departments.
Using interactive slideshows and advanced features for calling patients increased patient engagement. Because of these modules, healthcare providers could present detailed medical information in a way that patients would better understand and appreciate.
The system was designed in a way that allowed each feature to function independently while still integrating seamlessly with others. The design of Techling made it possible to update or add new features without affecting its current activities.
Having interactive presentations and innovative ways to communicate with patients made them more involved in their care. With these modules, healthcare providers could explain medical details through graphics, which helped patients comprehend and enjoy their care more. Smart calling enabled patients to be easily called for their consultations or treatments, shortening the time they waited and reducing confusion.
| Layer | Technology |
|---|---|
| Programming Languages | Python, JavaScript |
| Frameworks and Libraries | React Native (for mobile), React.js (for web) |
| Backend | FastAPI, Node.js |
| Database | AWS RDS (Relational Database Service) |
| Security Protocols | SSL/TLS encryption, OAuth 2.0 |
| Deployment | AWS Cloud Services |
| Testing Tools | Selenium, Jest (for automated testing) |
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