With many departments and locations, Camden Health System helps thousands of people receive quality healthcare. Because it places great importance on high-quality and patient-focused care, the organisation struggled to manage the influx of patient data, coordinate different departments, and comply with regulations.
It was difficult for Camden Health System to haul and synchronise data between departments, for example between the billing, diagnostics and patient care fields. Since each department used its own system, information was not unified, which made work processes more time-consuming. Staff had difficulty accessing patients' histories, lab findings, or financial status immediately, which created a waste of time and might lead to treatment delays. Often, when the system was disconnected, data was incorrectly entered, and staff efficiency was affected. The company needed a system that could integrate its existing workflows, be centralised and offer constant access to accurate information.
The healthcare industry is subject to numerous regulations, so Camden Health System had to ensure it fully met HIPAA rules. Because the infrastructure was not adequately protected, patient data could easily become exposed. Due to an increase in cyber attacks and the expansion of digital records, data is being exposed at an alarming rate. Camden was looking for a way to fully protect its data, authenticate its users, review actions and organise its data in a way that made using the system simple. The goal was to secure user accounts without compromising the site's functionality for its diverse range of users.
When immediate access to data is crucial in healthcare, Camden’s outdated systems hindered people's workflow. Accessing important health documents was challenging for both staff and patients, particularly on different devices, such as their phones. It caused patients to wait longer, information wasn’t exchanged promptly, and various departments struggled to work together. People receiving care had to visit in person to update their information in the system, and doctors and nurses working with the app often experienced login issues and difficulty using it on their phones. The organisation wanted to use a current tool that worked on desktops, tablets, and mobile phones, allowing everyone involved to view patient records immediately.
Camden Health System was provided with an integrated Electronic Health Record (EHR) solution by Techling, which enabled easy access to patient data, test reports, and billing records in one place.
Example
For instance, a check-up patient would allow the doctor to review past test results, book any necessary tests, and charge for the visit, all without needing to use different systems. It reduced the amount of repetitive work, ensured information consistency, and made it easier for teams to coordinate internally. With a centralised system, all departments operated in unison, allowing healthcare workers to base their decisions on data quickly and ensuring that patient care was improved and administration was efficient.
Compliance was a primary consideration when Techling built the platform. With the help of full encryption, limited user duties and secure login procedures, authorised access to confidential data was granted only to authorised persons.
Example
For instance, a person overseeing payments can obtain details about invoices without needing to review lab tests or medical files. All data activities were conducted by HIPAA regulations, and continuous audits and security procedures were implemented to verify and ensure compliance. Apart from guarding the company against lawsuits, the setup gave patients more confidence and enhanced Camden Health System’s good name.
Recognising that people need access to data whenever and wherever they have their phones, Techling launched applications for iOS and Android. The apps ensured account logins were secure and updated directly with the main HIMS in real-time.
Example
If a physician is on call, they can get access to a patient’s medical file on their phone while in transit and advise nurses through the internet. Healthcare providers may enable patients to use the mobile portal to view their scheduled appointments, read their test results, or contact the medical team. By prioritising mobile first, all users experienced speed and convenience, which helped reduce wait times and enhance the quality of patient care.
With all records on a central system and some work done automatically, there were a lot fewer errors. Anything from updating patient information to billing could be done accurately and consistently because of the system. Modern data would enable health workers to choose the most effective treatments and respond promptly to concerns. The easy movement of data enabled the identification of trends and preparation for internal or regulatory reviews.
Features like SSL encryption, access records and instant threat tracking helped guard patient information against breaches and unauthorised use by staff. Sticking to HIPAA allowed Camden to comply fully, avoiding any legal risks. Only authorised individuals could access sensitive features in the system because user roles were secured correctly. They helped increase the trust of individuals who use or support the system, thereby strengthening the system's status as a valuable digital asset.
Bringing lab results, billing systems, and patient data together in one system reduced the number of administrative tasks required. Team members could work more efficiently, cooperate more effectively, and prevent duplicate data entry. Since all processes were automated, doctors had easy access to write prescriptions, schedule future appointments and request tests from the main dashboard. Communication within the departments improved, and services to patients were delivered more efficiently, allowing the health system to handle a larger number of patients simultaneously.
This allows users to focus on doing their tasks because the interface is simple to use. Data collected from users enabled the team to make dashboards and navigation paths that were clear and easy to use by everyone. Having icons, an organised appearance and step-by-step hints in the app made it much quicker and easier for users to get started. People using the system highly valued its convenience and user-friendliness. At the same time, healthcare professionals could focus on their primary tasks since they did not need to be extensively trained on the system.
| Layer | Technology |
|---|---|
| Frontend | Angular |
| Backend | Ruby on Rails |
| Mobile | iOS, Android |
| Database | PostgreSQL |
| Cloud Hosting | Digital Ocean |
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