Innovative Platform for Seamless Social Media Monitoring
At Techling, we specialize in providing scalable and reliable solutions for businesses facing challenges in application stability and customer support efficiency. For this client we implemented a comprehensive solution using Next.js, Node.js, React Native, and AWS to optimize both their mobile and web applications, ensuring seamless communication channels for customer support.
Problem Statement
Our client faced several critical challenges that were impacting user engagement and the overall customer experience:
- App Instability: The application frequently encountered crashes and performance issues, causing disruptions for users on both mobile and web platforms.
- Limited Communication Features: The client lacked robust chat functionality, making it difficult for users to quickly and effectively reach customer support.
- Ineffective Customer Support Tools: The absence of a centralized system to monitor and manage customer queries led to delayed responses and unsatisfactory user experiences.
Solution Statement
To resolve these issues, Techling delivered a solution that focused on enhancing the app’s stability and providing an efficient, real-time communication channel for customer support:
- Enhanced App Stability: We optimized the web and mobile applications by integrating advanced performance monitoring tools and scaling strategies through AWS, ensuring that the app remained stable and responsive, even during peak usage.
- Real-Time Chat Integration: Using Next.js for the web and React Native for mobile, we integrated a fast, intuitive, and responsive real-time chat feature, allowing users to directly communicate with support teams. This helped reduce response times and improve the overall user experience.
- Customer Support Tools: We implemented a suite of customer support tools, including ticketing systems, live chat, and automated notifications. These tools allowed the support team to track, manage, and resolve customer queries more efficiently.
- AWS Cloud Integration: By leveraging AWS’s cloud infrastructure, we ensured the app was able to scale seamlessly, delivering uninterrupted service across both platforms.
Features & Benefits
With the solution in place, the client saw significant improvements:
Improved Stability
Optimized performance across both platforms led to a noticeable reduction in crashes and performance-related issues, contributing to improved user retention and satisfaction.
Faster Customer Support
The addition of real-time chat functionality enabled quicker response times, enhancing user satisfaction and trust in the support system.
Streamlined Support Operations
The integrated customer support tools enabled the team to handle queries more efficiently, leading to a reduction in response times and an overall improvement in service quality.
Consistent User Experience
Users experienced a consistent and smooth interface across both web and mobile platforms, ensuring that their interactions were seamless regardless of the device.
Technologies Used to Build the Solution
