- Award-Winning Agentic Automation For Contact Centers
Agentic Automation For Contact Centers
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Agentic Automation For Contact Centers Optimized
Faster resolution cycles are achieved as an AI-powered contact center automation platform automates handoffs and follow-up actions.
Increase Agent Efficiency
Reduce Agent Workload
AI Call Summarization
Turbocharge Service Capacity With Customer Service Automation
Intelligent contact center solutions orchestrate routing, workflow execution, and system updates across CRM and support platforms. Higher interaction throughput is maintained without additional agent load or loss of service consistency.
Just-In-Time Answers For Your Reps
Minimize average handle time (AHT) through the provision of an in-context response when interacting live, where information can be accessed in all internal systems and applications irrespective of the availability of APIs or the level of integration.
Limitless Self-Serve Options
Contact center Self-service automation helps resolve issues via web, email, chat, collaboration platform, and voice platforms, minimizing inbound volume without requiring different logic to ensure similar issues are handled similarly.
Streamlined, Automated Operations
AI call summarization organizes the results of conversations, including intents, actions, and next steps, and aids in the use of automated follow-ups and continuity in operations between pre-call context and post-call follow-up.
Back-Office Task Automation For Faster Cycle Times
Automated Task Intake and Classification
Techling applies Automated email triage and response to classify incoming requests, extract intent, and route tasks to the correct back-office workflow, reducing manual sorting and initial processing delays.
Workflow Orchestration Across Systems
Using Multi-channel contact center automation, Techling coordinates task execution across CRM, ticketing, ERP, and operational systems to eliminate handoffs and ensure sequential processing without dependency bottlenecks.
Rule-Based Validation and Exception Handling
Techling implements Self-service support automation to apply predefined validation rules, resolve standard cases automatically, and escalate only true exceptions for human review.
Execution Tracking and Audit Visibility
Through AI agents for customer service, Techling maintains real-time visibility into task execution, status changes, and outcomes, supporting audit requirements and continuous cycle-time optimization.
Industries We Serve
Happy Clients Worldwide
Business Success Stories
CazVid partnered with Techling (Private) Limited to scale their video-based job platform. They revamped the backend, added cross-platform access, and introduced key features. We got 40% revenue boost, global expansion, and a faster, more engaging user experience. The team were very professional, reliable, and easy to work with.
- Wesley Bouwmeester
- COO | CazVid
From small businesses to large enterprises, our testimonials highlight the transformative experiences and the tangible value we deliver.
Techling (Private) Limited provided app development services for a fashion rental platform, successfully fixing existing bugs and enhancing the app’s functionality. The team was highly responsive, professional, and easy to work with throughout the project. Their reliability and smart approach ensured a smooth collaboration and a functional end product.
- Nicolo Clerico
- COO | Dress Up
From small businesses to large enterprises, our testimonials highlight the transformative experiences and the tangible value we deliver.
Our Happy Clients
Client Testimonials
FAQs
Traditional automation follows predefined flows, while agentic automation responds to context, manages exceptions, and adjusts execution paths across systems in real time.
Tasks such as intent classification, ticket creation, CRM updates, call summarization, escalations, and back-office handoffs are well suited for agentic automation.
Agentic automation does not replace agents; it reduces repetitive work and supports agents by handling routine tasks and providing structured context during interactions.
Integration is typically achieved through APIs, event listeners, and orchestration layers that connect CRMs, telephony systems, and back-office tools without replacing existing platforms.
Awards & Recognition
Let's Build Something Great Together
We believe in turning ideas into reality and we are ready to join your journey . Reach out to us and let’s start discussing your project
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Address: 6001 W Parmer LN STE 370 # 290, Austin TX 78727-3908, USA
Phone: +1-737-307-3967
Mail Address: info@techling.ai
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Address: Plaza # 6, Younas Shaheed Road Near Darul Barkat Hospital, Sheikhupura
Phone: +92 321-799-7148
Mail Address: info@techling.ai
Contact Us
- Techling, LLC
- +1-737-307-3967
- info@techling.ai
- sales@techling.ai
- 6001 W Parmer LN STE 370 # 290, Austin TX 78727-3908, USA
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