The healthcare organization encountered challenges with manual processes, inefficient data handling, and the need for secure, scalable EHR management across multiple departments.
The issues included:
- Data Management Complexity: Managing patient records, lab results, and billing information across departments required a streamlined system to avoid manual errors and ensure data integrity.
- Compliance and Security Concerns: Adhering to HIPAA compliance and safeguarding sensitive patient data were paramount.
- User Accessibility Issues: Providing an accessible, integrated platform for medical staff, administrative teams, and patients was critical but challenging within the existing setup.